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Privacity policy

1. Privacy and Security Policy

The following information about our Privacy Policy reflects the commitment of RUTH PALOMERO S.L. at FRESH ORANGES HOME DELIVERY, to maintain and guarantee secure business relationships through the protection of personal data, guaranteeing the right to privacy of each of the users of our services. In this document we explain how we use the personal data of web portal users.

2. Definition of personal data

"Personal Data" means any information concerning an identified or identifiable natural person. Among others, the name, surnames, postal and electronic address, as well as the telephone number are included.

3. Processing and purposes of the data collected

Any personal data that you provide to us when visiting any of our web portals or with the installation of our mobile application, will be treated in accordance with data protection regulations and will only be collected, processed and used for lawful, legitimate and informed purposes. Therefore, we detail all the purposes for which FRESH ORANGES HOME DELIVERY uses personal data as data controller:

  • Manage registration forms to become registered users and access services, as well as to contact them and respond to questions raised or receive commercial information about new products and company news.
  • Another purpose for which data is collected is to respond to queries through contact forms. The data obtained through this channel is to respond to the users themselves and send them commercial information, as well as include them in the distribution list.

FRESH ORANGES HOME DELIVERY will inform all users of the non-mandatory nature of the collection of certain personal data, except in fields that indicate otherwise. However, failure to complete such data may prevent FRESH ORANGES HOME DELIVERY from providing all Services linked to such data, releasing us from any liability for the non-provision or incomplete provision of these Services.

It is the user's obligation to provide data truthfully and keep them updated, therefore FRESH ORANGES HOME DELIVERY reserves the right to exclude from services and proceed with the cancellation of service to any user who has provided false data, without prejudice to other legal actions that may proceed.

4. Legitimation for processing your data

The legal basis for the processing of your data is the response to queries made through the website, which involves the application, at the request of the interested party, of pre-contractual measures by the interested party.

5. Data retention period

The data will be kept for the time necessary to respond to queries.

6. Communication of your personal data to third parties

Your personal data will not be communicated to any third party. In the event that it was necessary to communicate your information to a third party, your consent would be requested.

7. Security of your personal data

FRESH ORANGES HOME DELIVERY has a special concern for ensuring the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented security, technical and organizational measures, to prevent any loss or unauthorized use by third parties, for example our web portals use Https data encryption protocols.

8. Information about the use of cookies

By simply visiting this web portal or using the services of FRESH ORANGES HOME DELIVERY, no personal data that identifies a User is automatically recorded. However, we inform you that during browsing the Website, "cookies" are used, small data files that are generated on the user's computer and that allow us to obtain the following analytical information:

  • The date and time of access to the Web, allowing us to know the busiest hours, and make the necessary adjustments to avoid saturation problems during our peak hours.
  • The number of daily visitors to each section, allowing us to know the most successful areas and increase and improve their content, so that users obtain a more satisfactory result and improve the design of the content.
  • The date and time of the last time the user visited the Website to carry out analytical and statistical studies on the use of the web.
  • Security elements involved in access control to restricted areas.

For more information visit our cookies policy

9. User rights

All users can exercise any of the rights granted by data protection regulations, such as the right of access, limitation of processing, deletion, portability, etc. by writing to FRESH ORANGES HOME DELIVERY, located at Carrer Riu Xúquer, 4 - Local 3, 46614 Favara (Valencia, Spain) or by sending an email to info@naranjasdecullera.com.

10. Do you not wish to receive information from us or do you wish to revoke your consent?

Any user can object to the use of their information for advertising purposes, market research or development of satisfaction surveys, as well as revoke their consent at any time (without retroactive effect). To do so, you must send an email to info@naranjasdecullera.com. When you receive advertising by email, you can also object from that email, by clicking on the link included in it and following the instructions provided.

11. Changes to the Privacy Policy

Our Privacy Policy may undergo updates, due to changes and legal requirements, as well as due to improvements and changes included in the way we offer and provide our services and application utilities. Therefore, we recommend that you visit and access our Privacy Policy periodically, to be able to access and learn about the latest changes that may have been incorporated. In the event that such changes relate to the consent given by the user, in this case an independent and separate notification will be sent to request it again.

If during reading you have any doubts or questions about our Privacy Policy or you want to exercise any right or action regarding your personal data, please contact us at the following email address info@naranjasdecullera.com.