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Thank you for your comment, Mr. Thamm.
I will go back to the previous company; cheap turns out to be expensive.
Edit: I received them today, the 15th, at 6:00 PM. It can't be said that they meet what they say on their website of 24 to 48 hours.
Hi Toni, thank you for your comment.
Your order was shipped on October 13th and arrived on the 15th as you have just confirmed, that is, the delivery from the tree to your home was made in 48 hours (within the stipulated time).
The delivery time is measured from when the product is harvested until you receive it at your home, and not from when the order is placed. Among other things, there may be holidays (such as the 4-day holiday in València that we had just that week) and on those days there is no collection service at the transport companies.
Our commitment is to send the oranges and tangerines in optimal conditions for consumption. To achieve this, we only harvest the fruit on Mondays and Tuesdays that is in optimal ripeness. Then we wait 5 days while the rest of the tangerines and oranges ripen. In your case, we had to wait until Tuesday the 13th, because the 12th was a holiday throughout Spain.
In different sections of our website, we inform about the dates on which we make shipments, for example:
1.- The "Shipping Conditions" section includes a complete calendar for the next three months. There you can check that until mid-November, shipments are made on Mondays and Tuesdays.
2.- In step 4 of the purchase process, a form is displayed that allows you to select the day you want us to send your order. This form also indicates the first available shipping day. This step is mandatory, you had to click the "Accept" button or otherwise you would not have completed the purchase.
In any case, we want to thank you for your comment. We regret that you were not satisfied with the deadlines, but at least we hope that the tangerines were to your liking.
;)
I can only say thank you.
Thank you for your trust and support. We look forward to your next order. Thank you very much!
Shipping is flawless, and payment is easy.
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